Member Announcements

Your health comes first.
While paying close attention to the Covid-19 situation, we proudly support national and local efforts to reduce the impact and health risks associated with the illness. Together with your support, we are making changes to protect the health and well-being of our staff, members and the community.

Stay Home and Call Us First

Help us eliminate face-to-face banking using online or telephone channels. For essential and urgent in-branch banking, please call us first to help determine if it's absolutely necessary to visit a branch.

Temporary Branch Hours

We reduced in-branch hours to serve members with essential and urgent banking needs.

Face-to-Face Service Hours:
Monday - Friday:  9:30 AM - 3:00 PM
Saturday: 9:30 AM - 1:00 PM

We remain open to serve members by telephone and email during our temporary business hours.

Temporary Business Hours of Operation: 
Monday - Friday:  9:30 AM - 5:00 PM
Saturday: 9:30 AM - 3:00 PM

Otter Community and Mt. Lehman Centre branches are open Monday - Friday.

Murrayville, Aldergrove, Abbotsford and Mission Community branches are open Tuesday - Saturday.

Supporting Members Through Hardship

We are here to help you manage your finances through these changing and challenging times, and especially though hardships that you may be facing as a result of the Covid-19 situation.

To arrange postponing mortgage payments, consolidating debt, or to discuss other solutions, we recommend talking with one of our Financial Advisors. Please call us to discuss all your options.

Partner Updates

The Co-operators® Insurance

Mar 18: All Co-operators Insurance locations are closed to walk-in traffic until further notice. Please contact The Co-operators by phone or email for your insurance needs.

Collabria Mastercard®

Mar 27: Collabria is helping cardholders during these challenging times by offering:

  • Expedited Over Limit Transaction Approvals for travellers stuck outside Canada
  • Payment Deferrals
  • Improving access to Permanent Credit Limit increases
  • Increased Contactless Payments to $250 at grocery, convenience stores, and pharmacies.

For more information please review Collabria FAQs, MyCardInfo, or call the Contact Centre at 1 855 341 4643.

Mar 20: Collabria increased the limit for contactless transactions from $100 to $250.

Mar 5: FAQs surrounding the COVID-19 situation and card insurance coverage updates, please refer to the Desjardins Financial Security Life Assurance Company website.


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