Report fraud



Take steps to protect yourself from fraud

Current fraud trends

Emails

Be aware of fraudulent financial, business, and medical emails requesting your personal information.

Malicious websites

Be alert for websites that attempt to persuade you to download malicious applications.

Emergency scams

Be mindful that some emails and phone calls target vulnerable individuals and attempt to request money.

What to do if you suspect fraud

Step 1: contact your branchContact your Aldergrove Credit Union branch immediately. A staff member will review your situation with you and determine, based on the type of fraud what next steps need to be taken. 
Step 2: contact a credit
​bureau agency
Contact a credit bureau agency and have fraud alerts placed on your credit reports:

Equifax Canada
Toll free: 1 800 465 7166

TransUnion Canada
Toll free: 1 877 525 3823
Step 3: contact the policeContact your local police department to inform them about the fraud incident and open a case file
Step 4: report the incidentReporting the incident to the Canadian Anti-Fraud Centre by calling 1 888 495 850, is highly recommended


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Our defence is more powerful when we work together

Take these 3 powerful steps to protect your financial information

Prevent fraud
Pesonal Access Code (PAC)

Create a strong Personal Access Code and change it regularly. Use a combination of letters, numbers, and special characters to make your PAC difficult to guess.

Get notified
Online banking alerts

Set up online banking alerts to notify you when spacific activities take place on your account. Alerts can be sent by email and text message anytime, anywhere.

Stay alert
Education

Educate yourself on ways to protect yourself and your devices. Learn about precautions you can take to recognize and prevent fraud.

Choose Aldergrove Credit Union

Earn cash back

Earn bonuses and rebates on products, plus dividends on equity shares paid annually.

3,600+ ATMs

Access your money across Canada with over 3,600 free ATMs and six local branches.

Digital banking tools

Budget, bank and learn using online and mobile banking solutions 24/7.

No-limit banking

Get excited to save and spend with affordable account options including unlimited transactions.

How to reach us

Email

Send us an email and get a response within one business day.

Call

Monday - Friday
8:30 am - 5 pm
Saturday 8:30 am - 3 pm

Meet with us

Book an appointment with a
Financial Advisor.

Visit a branch

Stop by any branch and we promise you’ll get a smile.

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