Report a lost or stolen card

Keep your banking experience safe


How to report a lost or stolen debit card

Branch debit card support

Call or visit your community branch during regular business hours as soon as you notice that your debit card is missing. If it’s outside of business hours please call 1 888 277 1043.

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How to report a lost or stolen Collabria Mastercard

Collabria Mastercard® cardholder support is available 24/7

Call Collabria’s cardholder support team at 1 855 341 4643, as soon as you notice your Mastercard is missing in Canada or the US. For international assistance please call 1 647 252 9564.

Contact Collabria cardholder support


Report fraud

Take steps to protect yourself from fraud

We are committed to protecting you from fraud and safeguarding your banking experience.

Visit our Fraud page for details on current trends, steps to prevent fraud, and how to report fraud

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Debit card fraud coverage

Worry-free security

With your MEMBER CARD® debit card, you’re protected by one of the most secure payment technologies in Canada. Plus, with debit card fraud coverage, offered through Interac’s® Zero Liability Policy, you can rest assure that you’ll not be held liable for losses from unauthorized transactions.

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Choose Aldergrove Credit Union

Earn cash back

Earn bonuses and rebates on products, plus dividends on equity shares paid annually.

3,600+ ATMs

Access your money across Canada with over 3,600 free ATMs and six local branches.

Digital banking tools

Budget, bank and learn using online and mobile banking solutions 24/7.

No-limit banking

Get excited to save and spend with affordable account options including unlimited transactions.

How to reach us


Send us an email and get a response within one business day.


Monday - Friday
8:30 am - 5 pm
Saturday 8:30 am - 3 pm

Meet with us

Book an appointment with a
Financial Advisor.

Visit a branch

Stop by any branch and we promise you’ll get a smile.

®MEMBER CARD & Design are registered certification marks owned by Canadian Credit Union Association, used under license. Interac, the Interac logo and Interac® Flash are trademarks of Interac Inc. Used under license.

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