COVID-19 Member Resource Centre


Your health comes first

Our communities are only as healthy as their people

COVID-19 has caused a great deal of change around the world. Like many other local businesses, Aldergrove Credit Union cares deeply for the health and safety of our members, staff and community.

New safety measures are in place to help make your in-branch experience more comfortable, and we’re expanding our online service offering faster than you can say Interac eTransfer.

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Provincial support

BC recovery benefit

Applications for BC's one-time, tax-free payment of up to $1,000 for eligible families and single parents, and up to $500 for eligible individuals are open now until June 30, 2021. Generally, the benefit is available to people:

  • Residing in British Columbia on December 18, 2020
  • Who are at least 19 years old on December 18, 2020​, or meet specific eligibility criteria
  • Who filed a 2019 Canadian personal income tax return, or meet specific eligibility criteria
  • Who have a valid social insurance number, individual tax number or temporary tax number

Please note, this benefit will only be issued by direct deposit. To find the information you need to set up direct deposit, visit the How to set set up direct deposits section of our knowledge centre

Apply nowLearn more

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Call first

Please call before you visit a branch

We always love to see you in person, and in today’s climate, we’d rather you stay safe. As a rule of thumb, always call us first to help determine if a branch visit is necessary. 

New processes allow you to easily bank from the comfort of home and even:

  • Open a new membership
  • Apply for a mortgage
  • Open an RRSP or TFSA
  • Access statements and tax documents, and so much more

Login to online banking

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Safety plan

Worksafe BC safety plan

Aldergrove Credit Union’s COVID-19 Safety Plan outlines the policies, guidelines, and procedures we have in plan to reduce the risk of COVID-19 transmission. 


Review our plan

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Branch hours

Modified branch hours are in effect

We are proudly serving members in branch during the following modified hours — Otter Community and Mt. Lehman Centre branches are open Monday - Friday and Murrayville, Aldergrove, Abbotsford and Mission Community branches are open Tuesday - Saturday:

  • Monday - Friday: 9:30 AM - 5:00 PM
  • Saturday: 9:30 AM - 3:00 PM

Find a branchBook an appointment

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Supporting members through hardship

We're here for you.

Relief measures are in place to support personal and business members through financial hardship as a result of the COVID-19 situation. Through online banking you can:

  • Apply for the Canadian Emergency Business Account (CEBA) 
  • Apply for the Canadian Emergency Wage Subsidy (CEWS)
  • Set-up CRA direct deposit for CERB and CESB 

Login to online bankingBook an appointment

COVID-19 support for small business members


Canada Emergency Business Account (CEBA)

Eligible businesses can apply for an interest-free loan of $60,000 until June 30, 2021, to help cover operating costs during a time where revenues have been reduced. Login to online banking and apply now.

Apply now


Canada Emergency Wage Subsidy (CEWS)

CEWS provides eligible businesses who have been affected by COVID-19 a subsidy of 75% of employee wages for up to 24 weeks. Login to online banking and apply for the CRA direct deposit for CEWS.

Apply now


Canada Revenue Agency (CRA) direct deposit

Business members can now sign up to get the Canada Emergency Response Benefit (CERB) payments deposited into their account through online banking.  Login to online banking and apply today.

Apply now

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CEBA update December 9, 2020

Canada Emergency Business Account (CEBA) program expansion

The Government of Canada announced an expansion to the CEBA federal small business loan program:  

  • $60,000 interest-free loan available for eligible businesses and not-for-profits. 
  • Applicants who originally received $40,000 are now eligible to apply for a $20,000 expansion.
  • If the $40,000 loan balance is paid in full by December 31, 2022, the remaining $20,000 may be forgiven. Businesses that received the original $40,000 loan will have $10,000 forgiven if $30,000 is repaid by December 31, 2022.
  • If not repaid by December 31, 2022, the loan will be extended to December 31, 2025 at 5% interest.
  • To confirm eligibility for the CEBA program, visit CEBA Pre-Screen Tool

CEBA program applications are open until June 30, 2021. Login to online banking to apply.

Apply nowMore details

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CEBA update December 9, 2020

CEBA application deadline is June 30, 2021

If you’re a small business or not-for-profit and are interested in applying for CEBA, applications must be completed by June, 2021.

  • Submit supporting documentation to the CEBA Document Upload Website by June 30, 2021
  • You can check the status of your CEBA application through the Government of Canada call centre at 1-888-324-4201 

Login to online banking to apply for CEBA today

Apply nowMore details

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Partner update July 14, 2020

The Co-operators® Insurance

Temporary office hours are currently in effect for the Abbotsford, Aldergrove, and Mission locations:

  • All locations are available for service by phone or email Monday to Friday 9 am - 5 pm and Saturday 10 am - 2 pm
  • Aldergrove 272 location is open to the public Tuesday to Friday 10 am - 3 pm and Saturday 10 am - 2 pm
  • Aldergrove 248 location is open to the public Monday to Friday 10 am - 3 pm

Contact The Co-operators

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Partner update October 14, 2020

Collabria Mastercard®

Collabria is helping cardholders during these challenging times. If you’re facing financial hardship due to COVID-19 please call the Collabria Contact Centre at 1 855 341 4643 to discuss your options.


Collabria MyCardInfo

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