COVID-19 Member Resource Centre

Your health comes first

Our communities are only as healthy as their people

COVID-19 has caused a great deal of change around the world. Like many other local businesses, Aldergrove Credit Union cares deeply for the health and safety of our members, staff and community.

New safety measures are in place to help make your in-branch experience more comfortable, and we’re expanding our online service offering faster than you can say Interac eTransfer.

Call first

Please call before you visit a branch

We always love to see you in person, and in today’s climate, we’d rather you stay safe. As a rule of thumb, always call us first to help determine if a branch visit is necessary. 

New processes allow you to easily bank from the comfort of home and even:

  • Open a new membership
  • Apply for a mortgage
  • Open an RRSP or TFSA
  • Access statements and tax documents, and so much more

Login to online banking

Safety plan

Worksafe BC safety plan

Aldergrove Credit Union’s COVID-19 Safety Plan outlines the policies, guidelines, and procedures we have in plan to reduce the risk of COVID-19 transmission. 

Review our plan

Branch hours

Modified branch hours are in effect

We are proudly serving members in branch during the following modified hours — Otter Community and Mt. Lehman Centre branches are open Monday - Friday and Murrayville, Aldergrove, Abbotsford and Mission Community branches are open Tuesday - Saturday:

  • Monday - Friday: 9:30 AM - 5:00 PM
  • Saturday: 9:30 AM - 3:00 PM

Find a branchBook an appointment

Supporting members through hardship

We're here for you.

Relief measures are in place to support personal and business members through financial hardship as a result of the COVID-19 situation. Through online banking you can:

  • Apply for the Canadian Emergency Business Account (CEBA) 
  • Apply for the Canadian Emergency Wage Subsidy (CEWS)
  • Set-up CRA direct deposit for CERB and CESB 

Login to online bankingBook an appointment

COVID-19 support for small business members

Canada Emergency Business Account (CEBA)

Eligible businesses can apply for an interest-free loan of $40,000 until December 31, 2020, to help cover operating costs during a time where revenues have been reduced. Login to online banking and apply now.

Apply now

Canada Emergency Wage Subsidy (CEWS)

CEWS provides eligible businesses who have been affected by COVID-19 a subsidy of 75% of employee wages for up to 24 weeks. Login to online banking and apply for the CRA direct deposit for CEWS.

Apply now

Canada Revenue Agency (CRA) direct deposit

Business members can now sign up to get the Canada Emergency Response Benefit (CERB) payments deposited into their account through online banking.  Login to online banking and apply today.

Apply now

CEBA update October 16, 2020

The Government of Canada has announced changes to the Canada Emergency Business Account (CEBA) Program

The Government of Canada announced an expansion to the CEBA federal small business loan program. More information and updates on the new CEBA program enrollment process will be shared as soon as they are released from the government.

CEBA update August 18, 2020

Canada Emergency Business Account (CEBA) application deadline is December 31

If you’re a small business or not-for-profit and are interested in applying for CEBA, applications must be completed by December 31, 2020.

  • Submit supporting documentation to the CEBA Document Upload Website by December 31, 2020
  • Get loan forgiveness of 25% (up to $10,000) by repaying the loan balance on or before December 31, 2022 
  • You can now check the status of your CEBA application through the new Government of Canada call centre at 1-888-324-4201 

Login to online banking to apply for CEBA today

Login to online bankingMore details


Partner update July 14, 2020

The Co-operators® Insurance

Temporary office hours are currently in effect for the Abbotsford, Aldergrove, and Mission locations:

  • All locations are available for service by phone or email Monday to Friday 9 am - 5 pm and Saturday 10 am - 2 pm
  • Aldergrove 272 location is open to the public Tuesday to Friday 10 am - 3 pm and Saturday 10 am - 2 pm
  • Aldergrove 248 location is open to the public Monday to Friday 10 am - 3 pm

Contact The Co-operators

Partner update October 14, 2020

Collabria Mastercard®

Collabria is helping cardholders during these challenging times. If you’re facing financial hardship due to COVID-19 please call the Collabria Contact Centre at 1 855 341 4643 to discuss your options.

Collabria MyCardInfo

Choose Aldergrove Credit Union

Earn cash back

Earn bonuses and rebates on products, plus dividends on equity shares paid annually.

3,600+ ATMs

Access your money across Canada with over 3,600 free ATMs and six local branches.

Digital banking tools

Budget, bank and learn using online and mobile banking solutions 24/7.

No-limit banking

Get excited to save and spend with affordable account options including unlimited transactions.

How to reach us


Send us an email and get a response within one business day.


Monday - Friday
8:30 am - 5 pm
Saturday 8:30 am - 3 pm

Meet with us

Book an appointment with a
Financial Advisor.

Visit a branch

Stop by any branch and we promise you’ll get a smile.

© Copyright 2020 Aldergrove Credit Union | Online Policies | Privacy & Security