Branch Manager

Currently hiring

We’re hiring a Branch Manager

The Branch Manager leads and inspires a strong team to deliver exceptional member service and oversees operations

Position details

LocationAbbotsford, Langley, Aldergrove, or Mission, BC
Date postedDecember 8, 2020
Closing dateUntil filled

Role and responsibilities

Leading by example, the Branch Manager has a passion for building and developing a team of employees empowered to positively contribute to the success of the branch and organization. The Branch Manager coaches employees in building strong relationships and identifying opportunities to help members achieve their financial goals. With proven leadership and business development skills, the Branch Manager establishes key business and community partnerships in support of the financial well-being of the communities we serve.

Key responsibilities 

Sales and service leadershipCreate value, grow member relationships, coach, and encourage learning and development
Member and community experienceBuild member loyalty, stay informed, and grow community connections
Employee experienceFoster engagement, teamwork, leadership, and learning opportunities, commitment, and accountability
Risk managementMember confidence, risk and loss mitigation

Skills and attributes

Passion and dedicationTo deliver exceptional member service and to build strong member relationships; peer and employee relationships and connections in the community
CommunicationGain confidence and trust of others through thoughtful, clear, and open communication
Growth mindsetFoster a positive work environment to help create a space where employees are motivated to do their best to achieve personal and career goals, plus help achieve organizational objectives
Mentor and coachWork with the team to translate organizational priorities into actionable plans to leverage the right resources and deliver results
Build relationshipsBuild external relationships to establish a strong referral network, cultivate visibility, and increase business development

Experience and education

  • Minimum five years financial service industry experience, preferably with two years retail lending
  • Minimum five years direct leadership experience
  • Combined experience and post-secondary education in the areas directly related to financial services business will be considered

How to apply

If you’re interested in this position, please email your cover letter and resume to


Community Branches

Explore our six branch locations in the Fraser Valley.

Employee spotlight

With over 29 years of industry experience, our Otter Community Branch Manager Theresa Wiber brings knowledge, passion, and smiles to our leadership team. She leads by example and lives ACU values each and every day.

  • Time with ACU: 5 years
  • Passions: helping employees reach their potential, and members in achieving their goals
  • Volunteer work: Children’s Hospital, United Way, Ride to ConquerCancer, and LAX 4 Life

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