Phishing refers to e-mails, text messages or telephone calls that appear to come from well-known and trusted businesses, financial institutions and government agencies, but have been fabricated and sent by criminals in an attempt to collect personal, financial and sensitive information. It’s also known as brand spoofing.

The content of a phishing e-mail or text message is intended to trigger a quick response from the recipient, for example by asking you to "update," "validate," or "confirm" your account information or face dire consequences.


  • Aldergrove Credit Union will never request your personal information, passwords, PIN or login information by email
  • If you are unsure of the authenticity of an email claiming to be sent by Aldergrove Credit Union delete the email and contact your branch immediately
  • Do not click the ‘save password on this computer’ option
  • Utilize the anti-phishing features available to you through your email provider or web browser
  • Avoid setting your email program to ‘auto-run’ attachments and run anti-virus software on all email attachments you receive
  • Never disclose your passwords, PIN numbers or personal access codes to a third party, you are the only person that should know this information

If you suspect you have been a victim of a phishing scam complete the following steps:

Step 1 - Contact your Aldergrove Credit Union branch and/or Credit Card Company

Step 2 - Contact your credit bureau and have fraud alerts placed on your credit reports:

Equifax Canada
Toll free: 1 800 465 7166

TransUnion Canada
Toll free: 1 877 525 3823

Step 3 - Contact your local police department

Step 4 - Report the incident by email to


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