Online Fraud

At Aldergrove Credit Union, our online banking service is equipped with the highest level of encrypted security. Learn more about this.

But you could still be a victim of online fraud if you don’t protect yourself.

Protect your personal and financial information while online by:

  • Install additional software and hardware from reputable retailers onto your computer to enhance the security such as, an operating system firewall, anti-virus software and anti-spyware
  • Change your password(s) on a regular basis
  • Do not use software that ‘memorizes’ passwords unless they are kept in encrypted form and displayed on a masked form on the screen
  • Do not use the same password for different applications such as social networking sites, email, or online banking
  • Never leave your computer while logged into a password protected site where you can perform online transactions
  • Always ‘log out’ when exiting Internet banking and close your browser if you step away from your computer
  • When sending personal and confidential information via email, send it as an attachment and secure it with a password
  • Do not open attachments or website links sent to you in an unsolicited email
  • Avoid performing online financial transactions from locations where you can be observed such as internet cafes or libraries as a previous user may have downloaded a keylogger
  • When banking online with Aldergrove Credit Union, manually type in our website address – www.aldergrovecu.ca– to ensure you are accessing Aldergrove Credit Union’s banking servers
  • Disable file sharing in Windows products
  • Do not click on links provided to you in an email that appears to be from Aldergrove Credit Union that requests you to provide personal information. Aldergrove Credit Union will never request your personal information, passwords, PIN or login information in an email
  • Limit the amount of personal information you put on social networking websites and don’t accept friend requests from people you don’t know
  • Be sure you always connect to legitimate unsecured wireless Internet in public places as criminals may have set up unsecured networks to gain access to your personal information

Common ways for fraudsters to target victims online:

  • Online shopping advertisements
  • Screensaver downloads
  • Electronic greeting cards
  • Credit card applications
  • Charitable contribution requests that appear to be coming from a legitimate charity
 

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