Lock Out Cyber Fraud

We’re continuously striving for excellence when it comes to protecting your personal and financial information from fraud.

Our team of experts research global and local fraud trends to identify potential threats on an ongoing basis. When issues arise, we are quick to respond with stronger defence mechanisms to protect our members and systems.Cyber Security

In response to current fraud trends, we will be increasing fraud awareness and education, and introducing the following changes to the online account log in process:

  • Stronger PAC requirements. All members will be prompted to change their password to a stronger version that includes a combination of numbers, letters and special characters.

  • reCAPTCHA. A common and effective security service designed to confirm your identity as a human. You may occasionally be presented with a series of photos that you must identify in order to gain access to your account.

  • Temporary Online Banking Lock Out. Our systems are set to scan, detect, and automatically lock out online banking accounts with weak Personal Access Codes (PACs). Please reach out to us at any one of our branches if you've been recently locked out.
These changes to your online banking experience are necessary steps to protect your personal and financial information - we thank you for your patience and understanding as we transition to the new processes.

Our defence is more powerful when we work together.  

Everyone at ACU shares the responsibility as a guardian against fraud – including you. Here are three simple and powerful steps you can take:

  1. Create a strong password and change it regularly. It’s important the password is easy for you to remember and difficult for others to guess. Select a PAC using a combination of numbers, letters and special characters. To change your password (PAC) now – login to online banking here.

  2. Set up Online Banking Alerts. Alerts are an online banking tool designed to notify you when specific activities take place on your account. For example, you can set to receive an alert when a new bill payment payee or Interac eTransfer recipient is added. Alerts can be sent by email and text message anytime, anywhere. Login to online banking here and you’ll be automatically redirected to set up Alerts.

  3. Be aware of your responsibilities. There’s plenty of information available on our website on how to protect your computer, recognize and prevent fraud, and precautions you can take when conducting your banking online. Learn more.

As always, we’re here to help. Reach out to us anytime for more information on how to protect against, identify and report fraud or suspicious activity in your account.


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