Interac e-Transfer

Frequently Asked Questions

 Question  Answer
What is an Interac e‐Transfer?
  • Interac e‐Transfer is a fast, secure and convenient way to send money to anyone in Canada from within the security of your online banking service
  • It uses email and/or text messaging for fast notification of the recipient that a transfer has been sent, while the participating financial institutions transfer the funds using secure banking procedures
  • Learn more
How secure is it to send money by email or text message?
  • Only the notification travels over the internet or SMS/text to advise the recipient that the transfer has been initiated and provides instructions about how to deposit the money
  • The money always resides safely at a financial institution and is transferred securely through existing payment networks
How long will it take to receive the money in my bank account?
  • Once the notification arrives (approximately 30 minutes after the sender starts the Interac e‐Transfer process), you have almost instant access to the money, provided you bank online with Aldergrove Credit Union
Why hasn't the recipient been notified that I sent them an e-Transfer? It has been more than 30 minutes since I sent it.
  • Please ensure that the notification information (i.e. email address and/or mobile phone number) for the recipient is correct
  • Notification of your e-Transfer may have been delayed by Interac for increased authentication based on Interac's fraud detection system
  • Please contact branch staff for further information
Why am I receiving error message 412 when I try to cancel an e-Transfer?
  • The e-Transfer in question has been blocked by Interac as suspected fraud
  • Please contact branch staff for further information
How much does it cost to send and receive Interac e‐Transfers?
  • A Service Charge of $1.00 may be applied to your account at month end, depending on the type of account you have. If you require further information, please contact your branch.
  • No charge to receive
  • If the recipient’s financial institution does not offer e-Transfers, a $4 fee will be deducted from the deposit amount
How do I get started?
How do I send an Interac e-Transfer?
How do I deposit an Interac e‐Transfer?
Can I deposit an Interac e‐Transfer on my mobile device?
  • Yes. Click on the notification message from any web‐enabled smartphone and you will be directed to a mobile gateway page where you can select your financial institution and proceed to deposit your transfer
  • You can also type the link into any internet browser and deposit your transfer on any computer
Can I deposit an Interac e‐
Transfer into a bank account in another country?
  • Currently, the Interac e‐Transfer service is only available to those who bank at a Canadian financial institution and have a Canadian currency account
  • You will not be able to deposit your Interac e‐Transfer to a foreign bank account
Are there limits on the amount I can send or receive?

Yes, there are limits on the amount you can send or receive

  • Per transaction
    • Sending: max $3,000 
    • Receiving: max $10,000
  • Weekly
    • Sending: max $10,000
    • Receiving: max $70,000
  • Monthly
    • Sending: max $20,000
    • Receiving: max $300,000
I received a text message notification from 1000001. What does this mean?
  • 100001 is the short code address from which all text Interac e‐Transfer notifications originate
  • This means that someone is attempting to send you money through Interac e-Transfer
Which phone numbers can I send Interac e‐Transfer notifications to?
  • An Interac e‐Transfer notification can only be sent to a Canadian mobile phone number
What happens if I send an Interac e‐Transfer to a land line?
  • If you also provided an email address, the recipient will be notified by email
  • Otherwise, you may be informed that the transfer notification could not be delivered and will be directed to either reclaim your transfer or correct the contact information of your recipient
I received a text message from Interac, but did not opt into this service. How do I stop receiving
Interac text messages?
  • The text message was sent because someone chose to send you an Interac e‐Transfer and notify you via text message
  • We recommend that you let this person know you do not want to receive these messages
  • The sender can use your email address instead to send you a transfer
I have a business. Can I send and receive lnterac e-Transfers?
  • Aldergrove Credit Union offers lnterac e-Transfer services  to most business members, some exceptions apply dependent on the business restriction (example: 3 signature required account are not eligible for online banking at this time)
  • In order  to send or receive eTransfers, the membership  must  be set up with online banking
What if I don’t bank online, can I still deposit transfers?
  • You can still deposit transfers to any Canadian bank account, even if you don’t bank online
  • You will be required to register with Interac and provide your banking information in order for the money to be deposited to your bank account
  • The deposit usually takes 3‐5 business days to process and a $4 administration fee will be deducted from the deposit amount
How do I cancel a pending e-Transfer that has not been accepted by the recipient?
  • Log in to online banking
  • Select ‘Transfers’
  • Select ‘Pending e-Transfer’ to view the e-Transfers that have been sent but not accepted and deposited
  • Click ‘Cancel’ to cancel the transfer and the money will be deposited back into your account

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