Member Financial Relief Program

You are not alone during challenging times

Relief measures are in place to support personal and business members who are facing financial hardship from illness, caretaking, job loss, or loss of business income as a result of COVID-19.

Options to help with immediate and long-term cash-flow include:

  • Payment deferrals on mortgages and loans
  • Temporary increases to existing loans or lines of credit
  • Refinancing or debt consolidation/credit restructuring

Additional support may be available and will depend on your situation – tell us more by filling out the Member Financial Relief Program questionnaire and we'll be in touch to discuss your options together.

Click here to fill out the Member Financial Relief Program questionnaire after signing into online banking or follow these steps:

  1. Login to online banking
  2. Click Account Services
  3. Click COVID-19 Financial Relief Program
  4. Review the Getting Started section and click Continue
  5. Fill out your Personal, Contact, and Co-Applicant (optional) Information and click Continue
  6. Fill out your Current Employer and Income Information and click Continue
  7. Fill out your Deferral Request and click Continue
  8. Confirm all the information you entered is correct and click Submit

This feature is not available on ACU's mobile app or mobile website; it can only be accessed via the desktop site.

Login to online banking

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We are in this together, and we are here to help.


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