Important Member Notice

On Sunday, September 8, our payment solutions provider experienced a power distribution system failure, affecting payment processing services including mobile, debit card payments, ATM transactions, and Interac Online payments.

Due to the magnitude and complexity of the service interruption, it took several hours to fully restore service, as thorough testing was required.

We recognize the significant inconvenience this caused to our members, and we thank you for your patience and understanding as we worked with our partners to restore services. We can confirm member information was never at risk, and that this service disruption was not due to weather or cyber-attack.

For questions and support please contact your branch.

Thank you,

Aldergrove Credit Union


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