Member Announcements

Your health comes first.
While paying close attention to the COVID-19 situation, we proudly support national and local efforts to reduce the impact and health risks associated with the illness. Together with your support, we are making changes to protect the health and well-being of our staff, members and the community.

Call Before You Visit in Person

Help us reduce face-to-face banking by using online or telephone channels. If you call first, we will help determine if it's necessary to visit a branch.

Temporary Branch Hours

We are proudly serving members in branch during the following modified hours: 

Monday - Friday:  9:30 AM - 5:00 PM
Saturday: 9:30 AM - 3:00 PM

Otter Community and Mt. Lehman Centre branches are open Monday - Friday.

Murrayville, Aldergrove, Abbotsford and Mission Community branches are open Tuesday - Saturday.

Supporting Members Through Hardship

Relief measures are in place to support personal and business members through financial hardship as a result of the COVID-19 situation. Learn more about how to get help.

CEBA: The Canadian Emergency Business Account is now available through Aldergrove Credit Union. Learn more and apply now, here.

CEWS: Business Members with Small Business MemberDirect® online banking can now receive the Canada Emergency Wage Subsidy (CEWS) directly into their account. To enroll, login to online banking using this link and fill out the quick and easy form.

Partner Updates

The Co-operators® Insurance

Mar 18: All Co-operators Insurance locations are closed to walk-in traffic until further notice. Please contact The Co-operators by phone or email for your insurance needs.

Collabria Mastercard®

Mar 27: Collabria is helping cardholders during these challenging times by offering:

  • Expedited Over Limit Transaction Approvals for travellers stuck outside Canada
  • Payment Deferrals
  • Improving access to Permanent Credit Limit increases
  • Increased Contactless Payments to $250 at grocery, convenience stores, and pharmacies.

For more information please review Collabria FAQs, MyCardInfo, or call the Contact Centre at 1 855 341 4643.

Mar 5: FAQs surrounding the COVID-19 situation and card insurance coverage updates, please refer to the Desjardins Financial Security Life Assurance Company website.


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